Last Updated: August 2, 2026
This Refund & Cancellation Policy explains how subscription fees, software services, marketplace transactions, and payment-related matters are handled within the MyBeitCloud Enterprise Platform, operated by Tank Corporation.
Our objective is to provide transparent billing practices while ensuring a fair and consistent experience for all organizations using the platform.
MyBeitCloud is a subscription-based Software-as-a-Service (SaaS) platform.
Because customers receive immediate access to cloud services, software licenses, and enterprise infrastructure upon activation, refund eligibility varies depending on the type of service or transaction involved.
Subscription fees paid to Tank Corporation for access to the MyBeitCloud Platform are generally non-refundable.
This includes:
• Monthly Subscriptions
• Annual Subscriptions
• Enterprise Software Licenses
• Seat-Based Licenses
• Platform Activation Fees
• Cloud Module Subscriptions
Once a subscription period begins, no prorated refunds or service credits are provided for unused time unless otherwise required by applicable law or expressly agreed in writing.
Customers may cancel their subscription at any time.
Upon cancellation:
• Access remains available until the end of the current billing period.
• No additional renewal charges will be processed after cancellation.
• Previously paid subscription fees remain non-refundable.
• Customer data will be retained according to the applicable Data Retention Policy.
Organizations remain responsible for any outstanding invoices incurred prior to cancellation.
Certain organizations may operate online stores or marketplaces using Commerce Cloud.
For purchases made through independent merchants:
• Refund requests must be submitted directly to the merchant.
• Each merchant establishes its own refund and return policies.
• Tank Corporation does not control product returns or merchant refund decisions.
• Marketplace operators remain responsible for fulfilling customer orders.
MyBeitCloud provides the software infrastructure only and is not a party to transactions between buyers and independent merchants.
Organizations using Community Cloud or Commerce Cloud may collect:
• Donations
• Membership Contributions
• Event Registration Fees
• Educational Program Fees
• Charitable Contributions
These payments are received directly by the participating organization through its verified Stripe account.
Any refund request related to these payments must be reviewed and approved by the organization that originally received the funds.
Tank Corporation cannot authorize refunds for payments received by independent organizations.
If a verified technical error within the MyBeitCloud Platform results in an incorrect charge, duplicate payment, or billing error caused by the platform, Tank Corporation will investigate the issue promptly.
Where appropriate, corrective action may include:
• Billing Adjustments
• Account Credits
• Refund Processing
• Invoice Corrections
Verified billing errors are typically resolved within three (3) business days after confirmation of the issue.
Payments made through the MyBeitCloud Platform are securely processed by Stripe using the TANK PAY software interface.
Important information:
• Tank Corporation provides software services only.
• Tank Corporation does not receive or hold customer payment funds.
• Payment authorization is performed by Stripe.
• Payment settlement is performed by Stripe.
• Merchant verification is performed by Stripe.
Where a refund is approved, processing times may vary depending on:
• Payment Method
• Card Issuer
• Banking Institution
• Stripe Processing Times
Actual posting of refunded amounts is determined by the customer’s financial institution.
Unless otherwise required by law, the following are generally non-refundable:
• Activated Software Licenses
• Subscription Fees
• Platform Configuration Services
• Enterprise Setup Services
• Custom Development
• Professional Consulting Services
• Training Services Already Delivered
Customers are responsible for:
• Reviewing subscription plans before purchase.
• Maintaining accurate billing information.
• Monitoring recurring subscriptions.
• Canceling subscriptions before renewal if they no longer wish to continue service.
This Refund & Cancellation Policy is designed to support transparent billing practices while complying with applicable consumer protection laws and commercial regulations.
Where local laws provide additional consumer rights, those rights shall prevail to the extent required by applicable law.
Questions regarding refunds, billing, subscriptions, or cancellations may be directed to our Enterprise Support Team through the Contact page available on the MyBeitCloud website.
MyBeitCloud is committed to maintaining transparent, fair, and consistent billing practices for every organization using our Enterprise SaaS Platform.
Our goal is to provide reliable cloud services while ensuring that subscription management, payment processing, billing corrections, and refund procedures are handled professionally, transparently, and in accordance with applicable laws and industry best practices.